Read below to hear what our valued customers say!
Gas Furnace Repair in Howell, NJ 07731
Air Conditioner Repair in Other, NJ 07720
“Hi. Don't have Facebook or use google, but service is excellent. Glad I called to have your company come here a few months ago”
– Bob P.
Ductless Mini-Split Installation in Spring Lake, NJ 07762
“We decided to get mini-split air conditioning in our rooms upstairs, replacing our window units. We interviewed five companies and were most impressed with Chris Riley. He seemed to be the most knowledgeable of them all. He oversaw the installation from beginning to end. His installers were very professional and did a great job. We would highly recommend 1ST CHOICE.”
– Pat B.
Air Conditioner Repair in Freehold, NJ 07728
“Our service technician, Justin was fantastic. He arrived promptly and quickly and effectively diagnosed and repaired our AC unit during the worst heat wave of the season. Will certainly call him again in the future for all our repair and installation needs.”
– Chris P.
Air Conditioner Replacement in Other, NJ 07752
“We researched and met with several HVAC Contractors over the past year as we knew the time was coming for our system to be replaced. Wow…what a variance in the knowledge, professionalism, and of course cost, across the list of contractors we spoke with. We did not feel comfortable selecting to work with anyone on this important project and significant investment until meeting Chris Riley the owner of 1st Choice Heating and Air Conditioning.
It was clear from the start that not only did Chris have tremendous experience and knowledge regarding today's advanced HVAC systems, it was also clear his top priority was making sure all of our needs were appropriately met from equipment selection to budget considerations…the customer truly comes first with Chris. Out of the four contractors we met with, Chris was the ONLY one to recommend and perform a load analysis on our home. It turned out to be critical as it was determined one of our zones was over sized. Other contractors simply wanted to replace exactly what we had and never even brought up the subject of proper sizing. Well, not surprisingly, everything went absolutely GREAT with our install.
Gabe and Denise were wonderful to work with during the scheduling process, arranging temporary window units, obtaining permits, warranty documents, etc. The installers Brian and Chris (not the owner) were very professional and clearly experienced and always more than happy to answer any questions. Even the young man handling the deliveries and hauling the old equipment away was very nice. They worked so quietly we hardly knew an HVAC install was going on, and they left everything spotless.
Chris Riley (the owner) came out a week later to make sure everything was working properly and that we were thoroughly pleased with the work. He even made a few system adjustments to make sure everything was performing optimally. Cannot believe many owners personally take the time and go to this extent these days to ensure complete customer satisfaction. A couple days after Chris's visit we had some additional questions about the performance of the new equipment. Chris arranged for one of his top service technicians, Justin, to come out to address the questions and ensure the systems were adjusted to the most optimal settings. Due to our tremendous personal experience, we are happy to enthusiastically recommend Chris Riley and his team at 1st Choice Heating and Air Conditioning for any home comfort needs you may have.”
– Peter L.
Gas Furnace Repair in Howell, NJ 07728
“Justin provided excellent service and conducted a speedy repair. He also took the time to answer all of my questions and taught me a few things I didn't know about my heating system. Great experience all around!”
– Gazmend K.
Gas Furnace Replacement in Freehold, NJ 07728
“A year ago we had 1st Choice Heating & Air Conditioning replace our upstairs zone furnace and air conditioner. Their work was exemplary. Consequently when we were having some recurring issues with our downstairs units we knew 1st Choice were the professionals to call. As he did previously, Chris Riley (a very hands-on owner) thoroughly assessed the situation, made numerous recommendations and devised a remediation plan that was comprehensive and within our budget. In addition to installing more efficient units, 1st Choice also made significant improvements to the duct work; sealing seams and joints, eliminating angles and elbows that constricted air flow and other general improvements that resulted in significantly better heating. When designing a solution 1st Choice assesses the entire living area calculating room sizes (including ceiling heights), windows, doors, insulation etc. to determine the proper sized units needed to effectively and efficiently heat and cool the space. Each job is viewed from a total engineering perspective, which is exactly the proper approach for HVAC solutions. The 1st Choice technicians are some of the best we’ve encountered. Each activity is thoroughly explained and they treat your home as if it were their own. When work is complete the area is completely cleaned and they do not depart until all questions are answered and you’re satisfied. 1st Choice Heating & Air Conditioning is an excellent company and should be your first choice for heating and air conditioning sales and service. Very highly recommended.”
– Spencer K.
Air Conditioner Maintenance in Howell, NJ 07731
“Recent visit from Justin E. went very well, impressed with his professionalism and courtesy. Thanks for the help Justin”
– Adam S.
Air Conditioner Maintenance in Other, NJ 07712
“Justin was friendly and knowledgeable – explained every service he was doing very professional would be happy for to have him next time”
– Grace F.
Boiler Repair in Howell, NJ 07726
“1st Choice was recommended to me by a friend so I called the Howell office and Gabe was able to get me an appt the same day for a problem with my boiler. Bill came to my house and determined I needed a new part. He was very nice and professional and gave me an overall assessment of my very old system but said it was worth replacing this part. Unfortunately, the part needed to be ordered and another guy would need to come the next day to install it.
The next day, a guy that came to my house, I think his name was Mike, was not very professional and I could tell from the minute he walked in the door I was going to have a problem. And I did. He was brand new with 1st Choice. He did install the new part I needed, but I had no heat. I called Gabe back and told her the situation and I said I do not want the same guy back in my house, so she said "definitely not" and would send Chris, her husband/owner.
Well, Chris came back to my house the same day and was very professional, like Bill. I explained the story regarding Mike and said I wasn't particularly happy. He looked at my system and, after quite a long time of examining it, he determined Mike did install the part correctly but there was another issue that Chris believed may have been intentionally caused by Mike. Chris told me that before he arrived to my house, he had already fired Mike, which didn't surprise me in the least. Chris was brutally honest with me and told me what Mike had possibly done. I was floored with what he said but I was more appreciative that he told me the truth as opposed to trying to hide it. Because of his honesty, I was not angry at all and simply grateful for telling me what happened and he was able fix/correct the problem.
I guess sometimes you never truly know the people you hire and this guy (Mike) was a bad dude. He had a bad attitude when he arrived to my house, complained about the company to me and I can now see why he has jumped around from company to company. Hindsight: I should have told him to leave the minute he walked in.
I am thrilled, however, to find a heating/AC company which is owned by a guy like Chris who takes his job very seriously and knows, understands and appreciates how hard it is to get a new customer and, more importantly, keep a new customer. That new customer is me and I would call 1st Choice with any system issue.
Maybe the best part was Gabe, who answers all the phone calls. She is calm and is genuinely concerned with any problem you have and if you need someone the same day, does her best to get someone there. Thank you 1st Choice.”
– Andrew F.