Boiler Repair in Howell, NJ 07726
“1st Choice was recommended to me by a friend so I called the Howell office and Gabe was able to get me an appt the same day for a problem with my boiler. Bill came to my house and determined I needed a new part. He was very nice and professional and gave me an overall assessment of my very old system but said it was worth replacing this part. Unfortunately, the part needed to be ordered and another guy would need to come the next day to install it.
The next day, a guy that came to my house, I think his name was Mike, was not very professional and I could tell from the minute he walked in the door I was going to have a problem. And I did. He was brand new with 1st Choice. He did install the new part I needed, but I had no heat. I called Gabe back and told her the situation and I said I do not want the same guy back in my house, so she said "definitely not" and would send Chris, her husband/owner.
Well, Chris came back to my house the same day and was very professional, like Bill. I explained the story regarding Mike and said I wasn't particularly happy. He looked at my system and, after quite a long time of examining it, he determined Mike did install the part correctly but there was another issue that Chris believed may have been intentionally caused by Mike. Chris told me that before he arrived to my house, he had already fired Mike, which didn't surprise me in the least. Chris was brutally honest with me and told me what Mike had possibly done. I was floored with what he said but I was more appreciative that he told me the truth as opposed to trying to hide it. Because of his honesty, I was not angry at all and simply grateful for telling me what happened and he was able fix/correct the problem.
I guess sometimes you never truly know the people you hire and this guy (Mike) was a bad dude. He had a bad attitude when he arrived to my house, complained about the company to me and I can now see why he has jumped around from company to company. Hindsight: I should have told him to leave the minute he walked in.
I am thrilled, however, to find a heating/AC company which is owned by a guy like Chris who takes his job very seriously and knows, understands and appreciates how hard it is to get a new customer and, more importantly, keep a new customer. That new customer is me and I would call 1st Choice with any system issue.
Maybe the best part was Gabe, who answers all the phone calls. She is calm and is genuinely concerned with any problem you have and if you need someone the same day, does her best to get someone there. Thank you 1st Choice.”
– Andrew F.