1st Choice Testimonials New Jersey

Customer Testimonials


Air Conditioner Maintenance in Other, NJ 07712

“Justin was friendly and knowledgeable – explained every service he was doing very professional would be happy for to have him next time”

– Grace F.

Boiler Repair in Howell, NJ 07726

“1st Choice was recommended to me by a friend so I called the Howell office and Gabe was able to get me an appt the same day for a problem with my boiler. Bill came to my house and determined I needed a new part. He was very nice and professional and gave me an overall assessment of my very old system but said it was worth replacing this part. Unfortunately, the part needed to be ordered and another guy would need to come the next day to install it.
The next day, a guy that came to my house, I think his name was Mike, was not very professional and I could tell from the minute he walked in the door I was going to have a problem. And I did. He was brand new with 1st Choice. He did install the new part I needed, but I had no heat. I called Gabe back and told her the situation and I said I do not want the same guy back in my house, so she said "definitely not" and would send Chris, her husband/owner.
Well, Chris came back to my house the same day and was very professional, like Bill. I explained the story regarding Mike and said I wasn't particularly happy. He looked at my system and, after quite a long time of examining it, he determined Mike did install the part correctly but there was another issue that Chris believed may have been intentionally caused by Mike. Chris told me that before he arrived to my house, he had already fired Mike, which didn't surprise me in the least. Chris was brutally honest with me and told me what Mike had possibly done. I was floored with what he said but I was more appreciative that he told me the truth as opposed to trying to hide it. Because of his honesty, I was not angry at all and simply grateful for telling me what happened and he was able fix/correct the problem.
I guess sometimes you never truly know the people you hire and this guy (Mike) was a bad dude. He had a bad attitude when he arrived to my house, complained about the company to me and I can now see why he has jumped around from company to company. Hindsight: I should have told him to leave the minute he walked in.
I am thrilled, however, to find a heating/AC company which is owned by a guy like Chris who takes his job very seriously and knows, understands and appreciates how hard it is to get a new customer and, more importantly, keep a new customer. That new customer is me and I would call 1st Choice with any system issue.
Maybe the best part was Gabe, who answers all the phone calls. She is calm and is genuinely concerned with any problem you have and if you need someone the same day, does her best to get someone there. Thank you 1st Choice.”

– Andrew F.

Boiler Replacement in Other, NJ 08755

“Having just moved to the area, and buying an older home, I was not familiar with any contractors here. In the middle of the winter, I woke up with no heat, and a severe case of bronchitis. After calling several contractors, 1st Choice was the only one who not only responded, but came out within a few hours. Gabe was wonderful on the phone. Chris was very professional and explained everything to me in detail. We needed a new boiler, and since I now had no heat or hot water, Gabe assisted me in getting my paperwork with NJNG expedited. She treated me like family. The technicians, Bill and Dan were superb. They were very professional, helpful, knowledgeable, and so kind even though it was a long day for them in cold weather. They made sure they answered all of my questions, and they even offered me extra portable heaters so I would stay warm while they installed the boiler. Despite being a long day for them, they did not leave until they made sure the system was working properly. 1st Choice Heating and AC – sophisticated technology with old-fashioned professionalism – you will always be 1st Choice with me!”

– Lisa N.

Other Replacement in Manasquan, NJ 08736

“Chris and his team replaced most of an old system in our old house. Chris offered us clear choices about different kinds of replacement and the results are a huge improvement. Some tweaking still to do, but we’re very Comfortable with the results.”

– Brock H.

Gas Furnace Replacement in Freehold, NJ 07728

“We recently selected 1st Choice to replace an old furnace and a/c unit in our home and couldn’t be more pleased with their work.

Chris Riley (principal owner) was one of the most knowledgeable and forthright heating and A/C professionals we’ve dealt with. He conducted a thorough analysis of our home, room by room, and recommended three potential systems that were appropriate for the job. He then described the features and attributes of each system, making sure every question was answered thoroughly. There was absolutely no pressure during the sales process as he wants you to be comfortable with whatever decision you make.

The technicians who installed the system we selected were superb. They treated our home as if it was their own, making sure all floors and stairs were covered. They even wore protective covers on their shoes to ensure nothing from the outside was tracked into the house. At the end of the day all debris was removed and all work areas cleaned. They explained every task needed to be done to completely install the system and conducted a comprehensive review when done.

Chris followed up a few days later with his own on-site review to ensure everything was calibrated and set properly and to again make sure we were satisfied with their work. We most certainly were. 1st Choice is an excellent company to do business with, focused on attaining the highest level of customer satisfaction and building long-term relationships between themselves and their customers. We strongly recommend them.”

– Spencer K.

Gas Furnace Installation in Freehold, NJ 07728

“We recently selected 1st Choice to replace an old furnace and a/c unit in our home and couldn’t be more pleased with their work.

Chris Riley (principal owner) was one of the most knowledgeable and forthright heating and A/C professionals we’ve dealt with. He conducted a thorough analysis of our home, room by room, and recommended three potential systems that were appropriate for the job. He then described the features and attributes of each system, making sure every question was answered thoroughly. There was absolutely no pressure during the sales process as he wants you to be comfortable with whatever decision you make.

The technicians who installed the system we selected were superb. They treated our home as if it was their own, making sure all floors and stairs were covered. They even wore protective covers on their shoes to ensure nothing from the outside was tracked into the house. At the end of the day all debris was removed and all work areas cleaned. They explained every task needed to be done to completely install the system and conducted a comprehensive review when done.

Chris followed up a few days later with his own on-site review to ensure everything was calibrated and set properly and to again make sure we were satisfied with their work. We most certainly were. 1st Choice is an excellent company to do business with, focused on attaining the highest level of customer satisfaction and building long-term relationships between themselves and their customers. We strongly recommend them.”

– Spencer K.

Air Conditioner Replacement in Other, NJ 08755

“Our HVAC system quit during a hot spell this summer. We called 3 different companies to give us a quote. Chris was the only one who took the time to actually measure our house and check to see that we got the proper system for our home. His pricing was competitive and they were very responsive. We chose them to complete the work and everything was done when they said it would be done. The team was neat and professional. When they were done and left our house, there was no sign they had ever been there other than the fact it was now comfortable.
A few days after the installation, we got a call that Chris wanted to come back out and verify that all was good as a part of their service – I don't remember another service company ever doing that before. They are usually done and gone. Chris came back and went over the system again and showed us what we could do and what they would take care of as part of the first year service included with the system.
It was a pleasure to have Chris and his team take care of this problem. I would encourage my friends and family to speak with him when they have a problem with their HVAC.”

– Duane H.

Boiler Maintenance in Ocean County, NJ 08757

“Hello! Chris just left after a boiler tune-up. Punctual, neat, tidy, knowledgeable, courteous, efficient.. And…he didn't mind me watching him. He even said he likes explaining what he's doing to his customers. Many maintenance packages to fit every budget. The pricing is reasonable and the work is exceptional. Can hardly wait for spring to have my AC tuned!”

– joanne s.

Geothermal Maintenance in Jackson, NJ 08527

“Todd was very courteous. And neat (covered his work boots with a shoe cover upon entering). He explained the entire system well to me, and im not very good at comprehending machines. 10 points to you, todd. Thank you”

– Malkie K.

Air Conditioner Maintenance in Manalapan, NJ 07726

“Todd was super helpful, knowledgeable, and detailed in his service. Was very easy and pleasant working with him.”

– Sonia T.

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Trained, motivated and superior service in New Jersey. We are proud to be the 1st Choice for Jersey Shore homeowners. We provide fast and reliable service to Howell, Freehold, Wall, Manasquan, Spring Lake, Point Pleasant, Avon-by-the-Sea, Sea Girt, Brick and all the surrounding communities. If you are not sure if you are in our neighborhood call us at 732-378-9189, or request service online.